Terms & Conditions (2025 - 2026)
Please read carefully.
These Terms & Conditions apply to all bookings, stay, and service provided by Bunaken Cha Cha Nature Resort(“the Resort”).
By making a reservation or entering the property, guests agree to these Terms.
1.Definitions
“The Resort”/"The company" refers to Bunaken Cha Cha Nature Resort(PT Alam Richa Richa), including its affiliates, and PT Dunia Laut Bunaken (diving trip organizer), including their respective staff, guides, and instructors, as well as the staff of Bunaken Cha Cha Nature Resort, agents, and representatives.
2.Booking & Payment
→ Deposit & Balance
Accommodation Packages & Dive & Accommodation Packages
• All bookings require a 50% non-refundable deposit to secure your booking.
• The balance must be paid at least 45 days prior to the start of your stay.
• Bookings made with arrival within 45 days, full payment is required.
• Failure to settle the balance may result in cancellation and forfeiture of the deposit.
• No booking may be transferred to a third party without the prior written agreement of Bunaken Cha Cha Nature Resort
•Only the prices advertised by Bunaken Cha Cha Nature Resort at the time of booking shall be considered valid. No refunds will be made to guests who have booked and paid through agents or tour operators and have agreed to different prices. Any pricing discrepancies arising from third-party bookings are the sole responsibility of the agent or tour operator.
→ Accepted Payment Methods
Prices are inclusive of all applicable taxes and include three meals per day, starting with dinner on the day of arrival and ending with breakfast on the day of departure.
•Missed meals—whether due to late arrival, early departure, transport delays, external activities, or personal choice—are not refundable and cannot be compensated. Meal inclusions are tied to nights paid, not meals consumed.
•Service charges and tips are not included and are entirely at the guests’ discretion.
•Prices are subject to change at the discretion of the resort without prior notice.
•Guests aged 12 years and above are considered adults.
•Guests aged 6 to 11 years are considered children. (Please note that we welcome guests from 6 years of age.)
• A 3% processing fee applies to all payment methods, including cards and bank transfers, to help cover operational costs of our booking and transaction systems.
• PayPal and JCB are not accepted.
• Payment for extra services at the resort may be made in cash (IDR, EUR, or USD) or by debit/credit card (Visa and Mastercard only). A 3% processing fee applies to card payments.
American Express (Amex) may occasionally be accepted on local card machines; however, due to higher processing fees charged by the provider, a surcharge of 4% applies.
•For bookings made through online travel agencies (OTAs) such as Booking.com or Agoda, full payment for non-refundable bookings must be settled in advance via bank transfer or Wise. While a credit card may be used to secure the reservation, payment must be completed via bank transfer or Wise, and cancellation terms are subject to those shown on the respective platform.
3.Cancellation Policy
• More than 30 days prior to arrival
・Deposit is forfeited.
・No further charges apply.
• 29–15 days prior to arrival
・50% of the total booking amount will be charged.
• 14–7 days prior to arrival
・75% of the total booking amount will be charged
• 6–0 days prior to arrival / No-show
・100% of the total booking amount will be charged
Early departure or unused services
No refunds will be provided for early check-out, unused nights, or activities not taken due to personal reasons, illness, weather preference, discomfort related to local infrastructure limitations, or schedule changes.
• If cancellation is unavoidable, the Resort may, upon request, provide a signed travel insurance confirmation letter stating that the guest did not stay or participate in the booked activities, for the purpose of supporting the guest’s insurance claim.
Approval of any refund remains subject to the terms of the guest’s insurance policy.
→ A. Daily Diving & Dive & Accommodation Packages
• All cancellations result in the loss of the 50% deposit, regardless of the notice period.
• Last-minute cancellations (less than 48 hours before the activity) are non-refundable.
• Any dives included in a package that are missed due to illness, ear problems, toothache, seasickness, fatigue, personal choice, or inability to complete training shall be non-refundable.
• Any modification of the activity type (e.g., switching from diving to snorkeling) is considered a cancellation of the original service and is non-refundable.
• No refund in the event of an early departure with any reason.
• No credit or refunds will be given for personal emergencies, medical conditions, missed or irregular flights, flight delays or other reasons that make it impossible for the guests to reach the resort.
• No refunds will be given for dive packages or prepaid courses that are not used in whole or in part for any reason, including illness, ear problems, lost luggage, delayed flights or customer cancellations. Unused dives from dive packages cannot be transferred to another person or another service and are non-refundable.
• Bunaken Entrance fees and diving activity fee are non-refundable under any circumstances.
→ B. Cancellation by the Resort
In rare cases where activities or stays must be cancelled due to extreme weather, safety considerations, or unavoidable mechanical or operational issues, we will do our best to offer guests the option to reschedule. If rescheduling is not possible, a refund for any unused paid amounts will be provided.
This does not apply in cases of force majeure, including but not limited to natural disasters that cause significant damage to the property and make accommodation impossible.
4. Diving, Snorkeling & Other Activities & Liability
Guests participate in all activities at their own risk.
This includes, but is not limited to:
• snorkeling
• scuba diving
• dolphin tour
• beach combing
• rental motorbike
•village walking
• hiking and nature trails
• wildlife encounters
• swimming
• boat transfers and island hopping
• any land or water activity on or around the property
The Resort:
does not accept liability for injuries, accidents, or property loss during any activity
provides equipment on a “use at your own risk” basis
Guests must follow all safety instructions provided by the staff.
• All guests must complete and sign the required Liability Forms prior to participating in any snorkeling boat trip or diving trip.
• All divers must present a valid certification (PADI, SSI, CMAS, or equivalent) for any non-entry-level dives.
• Non-certified participants may join introductory dives（Trial dive US$90.00 per person / dive) under the direct supervision of a certified instructor or divemaster.
• Any certified diver who has not dived within the six (6) months prior to arrival will be required to complete a Skills Refresher, subject to a surcharge of US$45.00 per person.
•The Resort is not authorized to provide medical advice. Guests with any medical concerns related to diving or other activities are strongly advised to consult a qualified medical practitioner prior to participation.
• For divers aged 65 years or older, regardless of prior experience or training, a completed Medical Questionnaire and, if required, a doctor’s signed clearance confirming fitness to dive must be provided before participating in any diving activities.
• No unguided dives are allowed on any of our trips.
→ Maximum Depth Limits for Diving:
Guests are kindly requested to review their diving certification level and depth limitations in advance, as depth limits vary depending on the issuing agency and certification level.
• 18m: Open Water Divers
• 30m: Advanced Open Water OR Open Water + Deep Adventure Dive
• 40m: Only with prior Deep Dive Specialty certification
• No unguided dives are allowed on any of our trips.
→ The Resort reserves the right to change dive sites or cancel dives due to:
• Weather conditions
• Safety concerns
• Group experience level
• Operational logistics
5. Insurance & Liability
• Guests are strongly advised to secure comprehensive travel insurance covering Diving, Medical, Travel, Personal Liability, and Cancellation. Such insurance should be obtained from a reputable provider and tailored to the specific activities undertaken by the guest.
• It is the responsibility of the guest to have valid travel documents to enter Indonesia.
• The Resort shall not be liable for any loss, injury, damage, accident, delay, or inconvenience suffered by guests, nor for any loss of or damage to personal property or equipment, during their stay, travel, or participation in any activities organized by the Resort. Guests are responsible for their own personal safety and well-being and must comply with all safety instructions provided by the Resort’s staff and guides.
•The Resort shall not be liable for any loss of or damage to luggage or dive equipment while on board the boat or during transfers to and from the boat.
• The Resort shall not be held responsible for any loss, damage, delay, or injury arising from services provided by independent third-party operators, including boat and transportation services.
6. Equipment
•Guests are responsible for loss, theft, or damage to any rented or included equipment.
•Any damage or loss will result in a financial compensation equal to the value of the equipment.
•Misuse of gear or failure to follow standard dive practices and safety rules is entirely at the guest’s own risk.
•Personal diving equipment left on board is the sole responsibility of the guest. The resort is not liable for any loss, theft, or damage of personal items.
7. Accommodation & Facilities
• Rooms are cleaned daily, with sheets and towels changed every 3 days to reduce environmental impact.
• Ocean View Villas are located upstairs and are accessible via several steps.
• All rooms include air conditioning and a private bathroom. Air conditioning operates during generator hours: 10:00 AM – 1:00 PM and 4:00 PM – 9:00 PM. Outside of these times, we rely on local island electricity(PLN). As power supply on remote islands may be limited, occasional interruptions can occur. We consider this part of the island experience and appreciate your understanding.
Please note: We do not operate the generator during scheduled local power outage hours, even if electricity is not supplied by the village (PLN) except in emergencies..
• For safety reasons, guests are kindly requested not to open or tamper with the electrical box installed outside the room.
The air conditioner may only be used while the generator is running and must not be operated using local electricity supplied by PLN. As this is a high-voltage system, please refrain from opening the box or attempting to operate the air-conditioning power supply. The resort cannot be held responsible for any electrical accidents, injuries, or equipment damage resulting from such actions.
• Hot water is available in all showers. Guests are kindly requested to use it considerately, especially after diving, to ensure availability for everyone.
• Potable water bottles are refilled daily in the rooms. Complimentary refills are also available at the bar to help minimize plastic use.
• Guests are kindly requested to take responsibility for their own beach towels. Please note that towels left on the beach may be mistaken for those of other guests or lost due to the tide. Towels for boat activities are provided; therefore, guests are kindly requested not to bring beach towels on board.
• Wet Landing - There is no jetty in front of Bunaken Cha Cha Nature Resort, so guests will experience a wet landing when arriving by boat.
We recommend wearing shorts and sandals, or clothing that can be easily rolled up.
(Don’t worry—our team will be happy to assist with main baggage such as suitcases.
8. Damage to Property
Guests are financially responsible for:
• Broken or missing items (e.g., keys, towels, room torch/flashlight)
• Damage to rooms, facilities, or equipment
• Excessive cleaning resulting from misuse
• Damage caused intentionally or through negligence
Charges may be applied to the guest’s payment card or invoiced directly, in accordance with our replacement or repair rates.
9. Conduct & Environmental Responsibility
• All guests are expected to behave respectfully toward fellow guests, staff, the local community, and the natural environment.
• Littering, harassment of wildlife, including touching, chasing, or feeding marine animals such as sea turtles, and damage to coral reefs are strictly prohibited.
• We are committed to protecting the marine ecosystem — guests must follow all dive briefings and respect protected and restricted zones at all times.
• Any inappropriate, dangerous, or disrespectful behavior (including excessive alcohol consumption or failure to follow safety guidelines) may result in immediate exclusion from activities without refund.
10. Health & Safety – Remote Island Stay
• Guests must ensure that they are in good health and physically fit to stay on a tropical island and to participate in the activities offered.
Bunaken Island is located approximately one (1) hour by boat from the mainland and is not equipped with medical facilities, nor facilities to accommodate guests requiring special assistance.
• Due to the sloping terrain of Bunaken Cha Cha Nature Resort, the property includes stairs and steps. Balconies and terraces have height differences, and there is no jetty; access is directly from the beach.
Therefore, children must be accompanied by an adult at all times, including during marine activities (such as swimming, boat trips, and snorkeling from the beach).
Guests who require special assistance of any kind (including persons with disabilities, children, pregnant women, or guests with limited mobility or medical conditions) are responsible for taking all necessary precautions and measures to address any emergency that may arise.
• Bunaken Cha Cha Nature Resort assumes no responsibility and shall not be liable for any illness, injury, or death of guests occurring for any reason whatsoever.
In the event of a medical emergency requiring hospital treatment, evacuation, or the use of boats or vehicles, Bunaken Cha Cha Nature Resort will make every reasonable effort to provide assistance; however, all related costs shall be borne exclusively by the guest.
11. Smoking & Alcohol
• Smoking is strictly prohibited in all rooms, inside the restaurant, and in all shared areas.
• Smoking is permitted outdoors and on dining area terraces or private terraces, provided it does not disturb other guests.
• Alcohol is available for purchase at the Resort.
• Guests may consume alcohol responsibly in public areas and on private terraces.
•The resort may kindly intervene or refuse service if behavior becomes unsafe or disruptive..
12. Pets
The resort is home to our friendly dog, Luna, as well as several cats. For the comfort and safety of all guests, bringing additional pets onto the property is not permitted.
13. Personal Belongings
The Resort is not liable for:
• theft
• loss
• forgotten items
• damage to personal belongings
Guests are responsible for securing their valuables.